Release Summary 25.23 | Nov 13, 2025

ENG-31383

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Improved Handling of Invalid Records in Query Vector Publisher Job

The Query Vector Publisher job has been enhanced to handle invalid records in the query vector file more effectively. When encountering bad records—such as those introduced by accented query data—the system now logs the invalid entries and continues processing the remaining valid ones.

ENG-31418

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Enhanced Error Handling in Query Write and Query Vector Jobs

Enhanced Error Handling in Query Write and Query Vector Jobs

The Query Write and Query Vector jobs have been improved to prevent failures caused by malformed query data. The update removes backslashes from queries during the write process and introduces better exception handling in the vector job to log failed queries instead of stopping execution.

ENG-31360

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Reversion of Character Accent Normalization in Hybrid Search

The previous change that normalized character accents during hybrid search has been reverted. Since accented queries are now properly stored in MongoDB and used for query vector generation, normalization is no longer required.

ENG-31281

Data Engineering:

Improved Error Handling for Experience Browser Report APIs

The Experience Browser report APIs have been updated to return cleaner and more accurate responses. When no data is available for a requested placement, the APIs now return an empty response or a proper error code instead of an HTML error page.

PLAT-4141

Platform:

Compatibility Enhancement for Mobile Phones and Accessories

Compatibility processing now supports mobile phones and related accessories like cases and screen protectors. The system matches products by model names across defined categories, ensuring accurate pairing and more relevant recommendations.

ENG-31145

Enterprise Dashboard:

URL Validation Settings Added to Site Configuration Page

The customer-facing Site Configuration page now includes options to manage URL validation. Users can enable click-through URL validation and define whitelisted domain names directly from the interface.

This enhancement allows self-service control over redirect validation, helping prevent unsafe redirects and improving overall site security.

ENG-31367

Recommend:

Unencoded Image URLs for Category Recommendations

The imageURL for category recommendations is no longer encoded in API responses. This update ensures consistency with product image URLs across both recsForPlacements and p13n_generated.js, making integration simpler and preventing display issues for client implementations.

ENG-31403

Recommend:

Click Logging on URL Redirect Validation Failure

Click events are now tracked even when URL redirect validation fails. This ensures that all user interactions are logged and included in reporting, maintaining accurate engagement data even if a redirect URL is invalid.

ENG-31272

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Increased Character Limit for Link URL Pattern

The database character limit for the link URL pattern in Site Configuration has been increased from 255 to 400 characters. This allows support for longer URLs with multiple click-through parameters, ensuring compatibility with complex tracking and marketing link structures.

PLAT-4151

Platform:

Enhanced Airflow Scripts to Support Backfill Processing

The Omnichannel Airflow scripts have been enhanced to include flexible backfill support while maintaining existing functionality. The update allows manual backfill runs with configurable date ranges and site IDs, ensures multi-file processing for regular feeds, and handles historical feeds gracefully when no new files are found.

ENG-31039

Social Proof: Improved Handling for Missing Session or User IDs

The Social Proof Messages API now creates a temporary session ID when session or user IDs are missing, ensuring events are still tracked for reporting and optimization. This applies only when the MVT seed type is not sessionId; otherwise, behavior remains unchanged.

ENG-30484

Social Proof:

Configuration to Enable or Disable Unique User Count Processing

A new configuration has been added to control whether unique user count processing is enabled for Social Proof. By default, both user count and event count were processed, which increased resource usage. With this enhancement, teams can now choose to disable unique user count processing and rely solely on event count when needed.

This feature is especially useful for clients or demo environments that only require event-level insights. It helps optimize system performance by reducing unnecessary processing load, making Social Proof more efficient and flexible for different use cases.

PLAT-4156

Platform:

Support for Shared Partition Assignment for New Sites

A new service now allows assigning shared partitions to newly onboarded sites, such as Shopify sites. The API assigns an available shared partition while preserving existing site-to-partition mappings.

Once assigned, the system automatically updates partition data, ensuring smooth onboarding without requiring manual intervention.

ENG-31278

Engage:

Segmentation Evaluation Job Updated to Skip Old Key Prefix Rows

The Segmentation Evaluation job has been enhanced to skip rows with outdated key prefixes in the segmentation profiles table. This ensures that only records with the corrected key prefix are processed, improving data accuracy and job performance.

PLAT-4157

Platform:

Unified API for Creating and Publishing External Credentials

The external API admin service now provides a unified API to create and publish new credentials. This improvement streamlines credential management across environments, simplifying setup and ensuring consistency when generating client IDs and secrets.

ENG-31262

Sales Assistant Chatbot:

Improved Message for No Response Scenario

The Chatbot now displays a friendlier message when a response cannot be generated, replacing “no response” with “Oops, something went wrong. Try your question again.” If the issue occurs within three seconds, the system automatically retries the query once to maintain user engagement and a smoother chat experience.

ENG-31410

Sales Assistant Chatbot:

Enhanced Click Tracking and Endpoint Support

The Chatbot UI has been updated to include additional parameters for improved click tracking and personalization. These parameters now capture details such as user ID, region, language, and currency in the /get API call.

Click tracking now uses the sendBeacon method for more reliable data collection, ensuring accurate tracking and smoother performance across sessions.

ENG-31353

Chatbot Configuration:

Product Exclusion Controls Added to LLMConfiguration Page

A new set of controls has been added to the LLMConfiguration page to help teams manage which products appear in chatbot responses. Users can now exclude specific categories, brands, or attribute-value combinations, ensuring that unwanted products are not included in the catalog used by Chat.

ENG-31386

Helper Chatbot:

Log User Names Instead of Account IDs

The Helper Chatbot now logs the dashboard user’s first and last name instead of their account ID in LangChain. This enhancement improves visibility and traceability, making it easier to identify and manage chatbot usage across users.

ENG-30724

User Profile:

UI Update for Historical Segments Display on User Profile Page

The Segments and Historical Segments tabs on the User Profile page were not displaying correctly for sites without the Historical Segments configuration enabled. The Segments tab appeared empty, and the Historical Segments tab listed all segments, causing confusion. The logic has been updated to correctly display active and historical segments with proper labeling, timestamps, and links.

ENG-31130

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Portal Language Display Issue for Solar Sites

An issue preventing multiple languages from appearing in the portal for certain sites has been resolved. The system now correctly retrieves all configured languages, including Swedish(sv), Danish(da), and Dutch(nl), by using the appropriate indexing type in the language service API.

ENG-31227

Social Proof:

Social Proof Preview Not Working

An issue preventing the Social Proof preview from loading for recent experiences has been fixed. The preview now functions correctly without showing the “experience not found” error.

ENG-31408

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Query Embedding Job Failure Due to NULL Enrichment

The query embedding job was failing when encountering NULL values in the enrichment column. The job logic has been updated to skip such records instead of failing, ensuring smooth execution even when invalid enrichment data is present.

ENG-31333

Helper Chatbot:

Prompt Refinement for AlgoChat System

The AlgoChat (Helper Chatbot) system prompt was updated for greater precision and stricter adherence to documentation-based responses. The refined prompt enforces clearer rules for citation, factual accuracy, and response formatting, ensuring all answers remain fully grounded in verified sources.

ENG-31307

Enterprise Dashboard:

Test Drive User ID Field Not Updating

The User ID field in Test Drive was not allowing edits after an initial value was set, preventing new User IDs from being saved. The issue has been corrected, and users can now successfully update and save new User IDs even for imported setups.

ENG-31318

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Package Plugin Compatibility with Hybrid Search

An error occurred when running hybrid search with the package filter, causing the query to fail during execution. The underlying compatibility issue between the package parser and hybrid search was addressed, ensuring that all related B2B functionality, including package-based queries, now works as expected.

ENG-31357

Recommend:

Manual Rule with Backfill Not Working

A configuration issue caused backfill strategies not to return results for certain placements. Even though the backfill strategy was correctly identified, it wasn’t included in the final response due to improper sequence handling during processing. The logic has been corrected, and backfill recommendations now display as expected.